Table of Contents

  1. Topic pack - Operations management - introduction
    1. Terms and definitions
    2. Aims of the business and management course
    3. Assessment Objectives
    4. Topic Five Structure
  2. Operations Management (OM) - Introduction
  3. 5.1 Production methods notes
    1. Production methods
    2. Job production
    3. Batch production
    4. Flow/mass production
    5. Halo Custom Guitars
    6. Summary of production methods
    7. Advantages and disadvantages of production methods
    8. Continuous production
    9. Cost structure of firms
    10. Cell production and teamwork
    11. Cell production - examples and illustrations
    12. Changing the production system
    13. Selecting the most appropriate method of production
    14. Combining methods of production
  4. 5.1 Production methods - questions
    1. Methods of production - short answer questions
    2. Cell production and teamwork - short answer questions
    3. Toyota redefines auto assembly line
  5. 5.2 Costs and revenues - notes
    1. Costs and revenues
    2. Types of costs
    3. Costs and revenue - shape of cost curves
    4. Costs - fixed and variable - examples
    5. Revenue
    6. Mattel 1Q Profit Falls On Higher Expenses
    7. Costs and decisions
    8. Contribution to fixed costs
    9. Contribution analysis for multi-product firms
    10. Special orders
    11. Cost centres and profit centres
    12. Why have cost and profit centres?
    13. Apportioning costs to profit and cost centres
    14. Full Costing
    15. Absorption costing
  6. 5.2 Costs and revenues - questions
    1. Cost centres and profit centres - short answer questions
    2. Methods of costing - short answer questions
    3. Contribution costing - numerical questions
  7. 5.3 Break-even analysis - notes
    1. Break-even analysis
    2. Amazon.com
    3. Break-even analysis - calculation
    4. Building a break-even chart
    5. Drawing a break-even diagram
    6. Completing a break-even chart
    7. Margin of safety
    8. Margin of safety - example
    9. Break-Even: Worked example
    10. Changes in break even
    11. Target Profit and Revenue
    12. Examples - break-even analysis (1)
    13. Examples - break-even analysis (2)
    14. Limitations of break-even analysis
  8. 5.3 Break-even analysis - questions
    1. Break-even analysis - numerical questions
    2. Break-even analysis - changes in variables - case study
  9. 5.3 Break-even analysis - simulations and activities
    1. DragIT - Break-even analysis - changes
    2. Interactive break-even diagram
    3. DragIT - Break-even price changes
    4. DragIT - Break-even cost changes
    5. DragIT - Margin of safety
    6. Diagram toolkit
    7. Break-even analysis (1)
    8. Break-even analysis (2)
    9. Break-even analysis (3)
    10. AnimateIT - Break-even diagram
    11. AnimateIT - Constructing a break-even diagram
    12. AnimateIT - Margin of safety
    13. AnimateIT - Break-even - increase in fixed costs
    14. AnimateIT - Break-even - decrease in fixed costs
    15. AnimateIT - Break-even - increase in variable costs
    16. AnimateIT - Break-even - decrease in variable costs
    17. AnimateIT - Break-even - increase in price
    18. AnimateIT - Break-even - decrease in price
  10. 5.4 Quality assurance - notes
    1. Quality control and assurance
    2. The customer, the customer and the customer
    3. Case study - quality through your customer's eyes
    4. Case study - Portakabin
    5. Operations management and quality
    6. Quality control and quality assurance
    7. Classic quality control (QC)
    8. Quality Assurance (QA)
    9. Total quality culture (TQC)
    10. Total Quality Management (TQM)
    11. TQM planning process
    12. Case study - Six sigma
    13. Lean Production
    14. Continuous improvement
    15. Benchmarking
    16. Case study - Strategy: Benchmarking
    17. Case study - Cadillac benchmarks BMW
    18. Task - Benchmarking report
  11. 5.4 Quality assurance - questions and activities
    1. Quality at Nikon Kohden and Toyota
    2. Quality control - case study
    3. Quality control - short answer questions
    4. Retail quality and brand image - questions
  12. 5.5 Location - notes
    1. Location
    2. National location
    3. Types of Location
    4. Factors affecting location
    5. Relocation: Push and Pull factors.
    6. 'Cluster' strategy helps Holland industries find prosperity
    7. Demonstrations against new Tesco store
    8. IB - new global centre
    9. Storck to close Bendicks factory in Winchester
    10. Impact of globalisation on location
    11. Rolls-Royce's growth in Asia
    12. Case study - Subway Chain
    13. Virtual business and location
  13. Innovation - notes (HL only)
    1. Innovation
    2. Case study - Xerox
    3. Research and development (R&D)
    4. Pharmaceutical companies - a new contract
    5. Innovation and R&D
    6. Europe moving in R&D slow lane
    7. Canadian apparel companies dress for success
    8. R&D - costs and benefits
    9. Patents, copyrights and trademarks
    10. Intellectual Property Rights (IPR)
    11. Digital Rights
    12. China: The Intellectual-Property Battleground
    13. Factors affecting Innovation
    14. Case study - 3M corporation
  14. 5.6 Innovation - questions
    1. It seems so obvious
  15. 5.7 Production planning - notes
    1. Production planning
    2. The nature of stock
    3. The purpose of Stock Control
    4. Just-in-case (JIC) and just-in-time (JIT)
    5. Traditional approaches to stock control
    6. Preparing the Stock control Diagram
    7. Impact of errors
    8. The Toyota Production System
    9. Capacity Utilisation
    10. Outsourcing and sub-contracting
    11. Case study - The Call Centre Industry
    12. Outsourcing
    13. Make or buy decisions
    14. Case study - Half Moon Bay police
  16. 5.7 Production planning - questions
    1. Production planning - short answer questions
    2. Stock control - numerical questions
    3. Outsourcing goes full circle
  17. 5.8 Project management - notes (HL only)
    1. Project management - introduction
    2. Critical path analysis
    3. Critical path analysis - The rules and methodology
    4. CPA Stage 1 The data collection
    5. CPA Stage 2 The draft network diagram
    6. CPA Stage 3 - tidying and simplifying
    7. CPA Stage 4 - Earliest starting time (EST)
    8. CPA Stage 5 - Add the Latest finishing time (LFT)
    9. CPA Stage 6 - Identify the CRITICAL PATH
    10. Use of networks
    11. Float analysis
    12. Evaluation of networks
    13. Example - A simple project network
    14. Use of CPA diagrams
  18. 5.8 Project management - questions (HL only)
    1. Critical path analysis - short answer questions
    2. Critical path analysis - numerical questions
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