Operations management

Table of Contents

1. Topic pack - Operations management - introduction
2. Operations Management (OM) - Introduction
3. 5.1 Production methods notes
4. 5.1 Production methods - questions
5. 5.2 Costs and revenues - notes
6. 5.2 Costs and revenues - questions
7. 5.3 Break-even analysis - notes
8. 5.3 Break-even analysis - questions
9. 5.3 Break-even analysis - simulations and activities
10. 5.4 Quality assurance - notes
    1. Quality control and assurance
    2. The customer, the customer and the customer
    3. Case study - quality through your customer's eyes
    4. Case study - Portakabin
    5. Operations management and quality
    6. Quality control and quality assurance
    7. Classic quality control (QC)
    8. Quality Assurance (QA)
    9. Total quality culture (TQC)
    10. Total Quality Management (TQM)
    11. TQM planning process
    12. Case study - Six sigma
    13. Lean Production
    14. Continuous improvement
    15. Benchmarking
    16. Case study - Strategy: Benchmarking
    17. Case study - Cadillac benchmarks BMW
    18. Task - Benchmarking report
11. 5.4 Quality assurance - questions and activities
12. 5.5 Location - notes
13. Innovation - notes (HL only)
14. 5.6 Innovation - questions
15. 5.7 Production planning - notes
16. 5.7 Production planning - questions
17. 5.8 Project management - notes (HL only)
18. 5.8 Project management - questions (HL only)
19. Print View

5.4 Quality assurance - notes

In previous sections, we looked at production methods, costs and revenues and break-even analysis. In this section we will examine quality assurance methods.

By the end of this section you should be able to:

• Analyse the move from traditional quality control methods to total quality management (TQM)

• Explain the role of Kaizen in quality improvement
• Evaluate different approaches to quality improvement
• Explain the role of local and national standards in assuring quality for consumers