Operations management

Table of Contents

1. Topic pack - Operations management - introduction
2. Operations Management (OM) - Introduction
3. 5.1 Production methods notes
4. 5.1 Production methods - questions
5. 5.2 Costs and revenues - notes
6. 5.2 Costs and revenues - questions
7. 5.3 Break-even analysis - notes
8. 5.3 Break-even analysis - questions
9. 5.3 Break-even analysis - simulations and activities
10. 5.4 Quality assurance - notes
11. 5.4 Quality assurance - questions and activities
    1. Quality at Nikon Kohden and Toyota
    2. Quality control - case study
    3. Quality control - short answer questions
    4. Retail quality and brand image - questions
12. 5.5 Location - notes
13. Innovation - notes (HL only)
14. 5.6 Innovation - questions
15. 5.7 Production planning - notes
16. 5.7 Production planning - questions
17. 5.8 Project management - notes (HL only)
18. 5.8 Project management - questions (HL only)
19. Print View

Quality control - short answer questions

Question 1

Explain the major differences between quality control and quality assurance.

Question 2

Prepare a summary listing the key features of a benchmarking process for a manufacturer of washing machines.

Question 3

Analyse the advantages and disadvantages of introducing best practice benchmarking (BPB)

Question 4

Explain the role of local and national standards in assuring quality for consumers.

Question 5

Explain why quality is important to both producers and consumers

Question 6

Describe the six sigma approach to quality.

Question 7

Evaluate the benefits for a firm of adopting a Kaizen approach to quality assurance.