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Human resources
Table of Contents
Topic pack - introduction
Terms and definitions
Aims of the business and management course
Assessment Objectives
Topic Two Structure
2.1 Human Resource Planning - Notes
Human resource planning
Supply of human resources
Workforce Planning
Recruitment and selection
Appraisal
Training and development
Internal and external training
Benefits of good training
Dismissal and redundancy/lay-off
Legal employment rights
Legislation on employment rights
Achieving workforce planning targets
Changing employment patterns and practices
Analysing changes
Handy's Shamrock
2.1 Human resource planning - questions
Human resources - self-test
Supply of human resources - short answer questions
Recruitment - short answer questions
Training and development - short answer questions
Hot desking: a hot topic?
Are you a 'morning person'?
Online job applications
Labour shortages in the Oil and Gas Industry
Japan May Limit Hiring of Temporary Workers
Indian turnover
2.2 Organisational structure - notes
Organisational structure
Formal and informal organisation
Organisation charts and structures
Flat and tall organisational structure
Delegation
Span of control and levels of hierarchy
Chain of command
Delegation
Bureaucracy
Centralised or de-centralised management?
Matrix structure / Project teams
Flexible structures
The informal organisation
Organisation of human resources
Outsourcing &offshoring
2.2 Organisational structure - questions
Organisational structure - self-test
Formal and informal organisation - short answer questions
Delegation and consultation - case study
Organisation of human resources - short answer questions
Telepresence robots handle business travel
Microsoft awards multi-year outsourcing contracts to Infosys
Delegation: the key to growth
Get rid of the hierarchies
2.3 Communication - notes
Communication
Communication classification
One-way and two-way communication
Verbal / oral communication
Non verbal communication
Types of written communication
Formal and informal communication
Barriers to effective communication / noise
Information and communication technology (ICT)
Communication networks
2.3 Communication - questions
Communication - short answer questions
Communication - case study
What is Wikileaks?
How web video powers global innovation
2.4 Leadership and management - notes
Leadership and management
Leadership styles
Trait and situation theory
Tannenbaum and Schmidt's leadership model
R. Blake and J. Mouton: The Managerial Grid
Rensis Likert's four management styles (1967)
Difference between leadership and management
Key functions of management
Henri Fayol - Functions of management
Peter Drucker: Management by objectives (MbO)
Charles Handy
Exam tips
2.4 Leadership and management - questions
The loneliness of management
Genghis Khan style management
Professionalizing Family Businesses
Management by objectives
Leadership styles - short answer questions
Leadership and management styles - case study
2.5 Motivation - notes
Motivation
Motivational theories
Content theories
Mayo and McClelland
Process theories of motivation
Exam advice - motivation
Motivation in practice
Motivation in Practice: Financial motivation
Motivation in practice: Non-financial motivation
Team theory
Additional forms of non-financial motivation
2.5 Motivation - questions
Motivation theory - self-test
Motivation & leadership styles - self-test
Motivation and leadership - short answer questions
Motivational theories
Motivation - case study
Happiness: the key to motivation?
Financial bonuses
Professional footballers gain higher wages from their talents
Blackwell hands ownership to employees
Motivated not to work?
Motivation at M&S
Job design - short answer questions
2.5 Motivation - simulations and activities
DragIT - Build Maslow's hierarchy
DragIT - Build a Herzberg diagram
TryIT - Human resource management at Maze Green Yachts
2.6 Organisational and corporate cultures - notes (HL only)
Organisational and corporate cultures
Corporate / organisational culture
2.6 Organisational and corporate cultures - questions
Having a clear cut vision for your business
2.7 Employer and employee relations - notes (HL only)
Employer and employee relations
Negotiations and collective bargaining
Achieving individual and group objectives - employees
Achieving individual and group objectives - employers
Conflict
Conflict resolution
2.7 Employer and employee relations - questions
Employee and employer associations - case study 1
Employee and employer associations - case study 2
Honda dispute in China
Conflict at the University of NSW, Australia
Women bosses in Norway
Age discrimination
2.8 Crisis management and contingency planning - notes
Crisis management and contingency planning
2.8 Crisis management and contingency planning - questions
NI firms urged to plan for swine flu
When disaster strikes
Contingency planning
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