Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
   1. Human resources - self-test
   2. Supply of human resources - short answer questions
   3. Recruitment - short answer questions
   4. Training and development - short answer questions
   5. Hot desking: a hot topic?
   6. Are you a 'morning person'?
   7. Online job applications
   8. Labour shortages in the Oil and Gas Industry
   9. Japan May Limit Hiring of Temporary Workers
   10. Indian turnover
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Human resources - self-test

1

Human resource management A human resource manager aims to: a) Match employee skills to the strategic decisions of the business b) Improve communications with clients c) Develop supply chains d) Monitor customer behaviour Yes, that's correct. Well done. This is one of the THREE main aims of a HR manager.No, that's not right. The correct answer is A as this is one of the THREE main aims of a HR manager. B would hopefully follow from the correct selection of employees. C would not be the direct responsibility of an HR manager and neither would D.Your answer has been saved.

2

HRM performance Which of the following is NOT a measure normally used to measure HRM performance? a) The delivery time of goods to customers b) Increased labour productivity c) Reduced labour turnover d) Reduced absenteeism Yes, that's correct. Well done. This is one of the THREE main aims of a HR manager.No, that's not right. The correct answer is A as this is not normally used to measure HRM performance. ALL of the others are.Your answer has been saved.

3

Workforce planning Why would an HR manager monitor probable labour requirements of rivals? a) To allow for voluntary redundancies b) To let government have details on labour turnover c) To note what labour requirements might be needed by competitors and therefore affect the labour pool available to us d) To note natural wastage Yes, that's correct. Well done. This would be an important guide as to labour availability and probable movements by rivals.No, that's not right. The correct answer is C as this would be an important guide as to labour availability and probable movements by rivals. A might happen within our own company but it is not relevant to this question. B would be part of the paperwork required from any employer and D would again be an internal document to the company.Your answer has been saved.

4

Workforce planning Which of the following would NOT be a possible way of overcoming a problem of not finding the correct numbers of people we need for our business? a) Outsourcing some of our output to sub-contractors b) Retraining current employees c) Adopting more mechanisation d) Reducing overtime payments Yes, that's correct. Well done. This would probably reduce the productivity of those we already have within the workforce. ALL of the others are possible ways of overcoming a labour shortage.No, that's not right. The correct answer is D as this would probably reduce the productivity of those we already have within the workforce. ALL of the others are possible ways of overcoming a labour shortage.Your answer has been saved.

5

Human resource management Which of the following might the examiners ask you if they include a HR question in your examination? a) The planning of capacity utilisation b) The awareness of laws relating to consumer protection c) The benefits of field and desk research d) The links between recruitment, selection and training Yes, that's correct. Well done. This relates to human resource management while the other issues relate top operations, marketing and the external environment.No, that's not right. The correct answer is D as this relates to human resource management and would be an excellent way of allowing you to LINK certain parts of the course together. A is a part of operations management, B takes us into the area of laws relating to selling goods and services while C is pure market research and therefore relates to marketing.Your answer has been saved.

6

Internal training Which of the following is a good definition of internal training? a) It takes place in a local college of education b) It features regular visits to a staff training college c) The training of individuals by current staff d) The use of manuals to assist staff Yes, that's correct. Well done. This is a good definition of internal training.No, that's not right. We feel that C is the best description, though D might form part of an internal training programme. A and B are not normally part of an internally based training programme.Your answer has been saved.

7

Impact of training If training is successful the company should see: a) Greater awareness of market trends amongst customers b) Improved staff morale c) More direct selling of products d) An increase in the tax liability of the business Yes, that's correct. Well done. This is just one of several ways of noting good training. The others might include: better skills, reductions in costs and greater efficiency.No, that's not right. The correct answer is B and hopefully you know that this is just one of several ways of noting good training. The others might include: better skills, reductions in costs and greater efficiency. The other options are not normally associated with good training of employees.Your answer has been saved.