Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
   1. Communication
   2. Communication classification
   3. One-way and two-way communication
   4. Verbal / oral communication
   5. Non verbal communication
   6. Types of written communication
   7. Formal and informal communication
   8. Barriers to effective communication / noise
   9. Information and communication technology (ICT)
   10. Communication networks
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Communication networks

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• Communication networks

The communication process

Have a go at the games below to see how well you can classify different types of communication.

1

Group characteristics Which of the following would NOT be a characteristic of an effective group? a) Free and open discussion between members b) Idea sharing c) Clear understanding of the group's work d) Shared office space Yes, that's correct. Well done. This would not be an essential characteristic of an effective group.No, that's not right. The correct answer is D as this would not be an essential characteristic of an effective group. All of the others together with high levels of commitment, a clear understanding of individual roles, trust and generating of new ideas would form part of an effective group.Your answer has been saved.

2

Wheel communication system Which of the following describes a 'wheel' communications system? a) One person at the centre who communicates with all other group members b) Information is passed from one individual to the next before it reaches the last person in the group c) Communication is circular d) Every member within the group can communicate directly with other members Yes, that's correct. Well done. A wheel communication system calls on each member who wants to speak with another to go through the same central person.No, that's not right. The correct answer is A as a wheel communication system calls on each member who wants to speak with another to go through the same central person. B is a chain form of communication and C is what is known as a circle. D refers to an all channel system of communication.Your answer has been saved.

3

Effective consultation Which of the following would NOT be an advantage of effective consultation? a) The avoidance of damaging industrial disputes b) The greater awareness of the local community of the firm's efforts for charity c) Better motivated employees d) The development of more input from employees Yes, that's correct. Well done. All the others are thought be amongst the benefits a business would receive from greater and more effective consultation.No, that's not right. The correct answer is B as all the others are thought be amongst the benefits a business would receive from greater and more effective consultation.Your answer has been saved.