Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
   1. Organisational structure - self-test
   2. Formal and informal organisation - short answer questions
   3. Delegation and consultation - case study
   4. Organisation of human resources - short answer questions
   5. Telepresence robots handle business travel
   6. Microsoft awards multi-year outsourcing contracts to Infosys
   7. Delegation: the key to growth
   8. Get rid of the hierarchies
6. 2.3 Communication - notes
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Delegation and consultation - case study

The invitation to tender for the new training multimedia package came at just the right time for the business. Sales of existing products had been rather lacklustre recently and it was felt that some of the new entrants to the market had taken away what was previously our strong area of the market. Now, here was an opportunity to move ahead of rivals and develop something with a unique selling appeal.

We had the production capacity and the marketing would follow our well-known ways of developing customer awareness but who would manage the tender and just what would we need to produce in order to win such a lucrative contract?

Question 1

Explain why consultation may assist this business as it develops its reaction to the offer to tender.

Question 2

Discuss whether empowerment can be used to engage employees in this very important exercise.