Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
    1. Motivation theory - self-test
    2. Motivation & leadership styles - self-test
    3. Motivation and leadership - short answer questions
    4. Motivational theories
    5. Motivation - case study
    6. Happiness: the key to motivation?
    7. Financial bonuses
    8. Professional footballers gain higher wages from their talents
    9. Blackwell hands ownership to employees
    10. Motivated not to work?
    11. Motivation at M&S
    12. Job design - short answer questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Motivation theory - self-test

1

Self actualisation Which of the following is a definition of self-actualisation needs? a) The provision of a basic wage and decent working conditions b) The opportunity to gain a sense of belonging c) Achieving one's innermost desires d) The opportunity to feel positive about oneself Yes, that's correct. Well done. This defines the top of Maslow's hierarchy of needs i.e. self-actualisation.No, that's not right. The correct answer is C as this defines the top of Maslow's hierarchy of needs i.e. self-actualisation. A is the bottom of the needs triangle i.e. physiological needs. B refers to the opportunity to gain the social needs or in more modern language love and belonging. D is what is known as the esteem needs.Your answer has been saved.

2

Herzberg - hygiene factors Which of the following is a precise definition of what Herzberg called hygiene factors? a) The factors that can lead to workers being dissatisfied b) The factors which influence the rates of pay c) The factors which help employees to gain job satisfaction d) The factors which allow the workplace to be clean and tidy Yes, that's correct. Well done. Herzberg believed that a failure to recognise and improve these, say better pay and conditions, would result in poor job satisfaction for employees.No, that's not right. The correct answer is A and Herzberg believed that a failure to recognise and improve these, say better pay and conditions, would result in poor job satisfaction for employees. B is part of what Herzberg was referring to but only one section of his first set of factors. C is what Herzberg called his Motivators and he felt that by meeting these e.g. recognition the level of employee job satisfaction would increase. D is a common misinterpretation of 'hygiene', though failure to provide decent working conditions will probably cause a fall in job satisfaction.Your answer has been saved.

3

Mayo - motivating factors Distinguish which of the following is not one of Mayo's motivating factors. a) Money and working conditions b) Working in groups c) Recognition and feeling part of a secure group d) Promotion Yes, that's correct. Well done. This is not one of Mayo's motivating factors though the chance to move upwards within a business is normally part of any motivation strategy.No, that's not right. The correct answer is D though the chance to move upwards within a business is normally part of any motivation strategy. The others are all part of Mayo's factor list and he also included the power of informal groups to influence individual performance and attitudes.Your answer has been saved.

4

F W Taylor theories What is the name under which F W Taylor's theories are best known? a) Welfare strategies b) Scientific management c) Expectancy theory d) Equity theory Yes, that's correct. Well done. Taylor looked at each function of a production process in minute detail and tried to work out the most efficient way of doing it.No, that's not right. The correct answer is B. Taylor looked at each function of a production process in minute detail and tried to work out the most efficient way of doing it. A is not central to Taylor's work. C is another motivation theory and centres on workers feeling secure that their work will lead to the desired outcome. They need to believe that they possess the ability and skill to achieve the goal they have been set. D is another theory and rests on workers feeling that they are receiving a fair rate of return for their work.Your answer has been saved.