Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
    1. Employer and employee relations
    2. Negotiations and collective bargaining
    3. Achieving individual and group objectives - employees
    4. Achieving individual and group objectives - employers
    5. Conflict
    6. Conflict resolution
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Conflict

The ability to accomplish goals and objectives depends on the cooperation and assistance of others, which increases the opportunity for conflict. No one person can do the job without the input of someone else. When the other person is late, misunderstands directions, has different priorities or is playing office politics, conflicts are created. The workplace is fertile ground for conflict because of the dynamics and the breadth of relationships that exist.

Conflict can be helpful in making necessary changes within the work environment. However, unresolved or unmanaged conflict can quickly escalate and halt an organisation's progress as people spend time worrying more about conflict than their goals.

Communication is both the cause of and the remedy for conflict. However, communication and conflict resolution skills must be learned. Poor communication drives conflict underground and can create a downward spiral of misunderstanding and hostility. Unresolved conflict can result in feelings of dissatisfaction and unhappiness. It can result in physical or emotional withdrawal, resignation from the job, break down of personal relations, aggression, and even violence.

Sources of conflict

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• Sources of conflict