Indian turnover
Read the article Greying of India's call centres and then consider answers to the questions below.
Question 1
Describe how the 'staff turnover' rate is measured.
Question 2
Explain the factors causing the high turnover rates at Indian call centres.
Question 3
Examine the actions taken by the companies to try to reduce the high turnover rates. Suggest other measures they could adopt to reduce turnover rates.
Question 4
Identify the main costs to the call centres of the high labour turnover rates.