Table of Contents

  1. Topic pack - introduction
    1. Terms and definitions
    2. Aims of the business and management course
    3. Assessment Objectives
    4. Topic Two Structure
  2. 2.1 Human Resource Planning - Notes
    1. Human resource planning
    2. Supply of human resources
    3. Workforce Planning
    4. Recruitment and selection
    5. Appraisal
    6. Training and development
    7. Internal and external training
    8. Benefits of good training
    9. Dismissal and redundancy/lay-off
    10. Legal employment rights
    11. Legislation on employment rights
    12. Achieving workforce planning targets
    13. Changing employment patterns and practices
    14. Analysing changes
    15. Handy's Shamrock
  3. 2.1 Human resource planning - questions
    1. Human resources - self-test
    2. Supply of human resources - short answer questions
    3. Recruitment - short answer questions
    4. Training and development - short answer questions
    5. Hot desking: a hot topic?
    6. Are you a 'morning person'?
    7. Online job applications
    8. Labour shortages in the Oil and Gas Industry
    9. Japan May Limit Hiring of Temporary Workers
    10. Indian turnover
  4. 2.2 Organisational structure - notes
    1. Organisational structure
    2. Formal and informal organisation
    3. Organisation charts and structures
    4. Flat and tall organisational structure
    5. Delegation
    6. Span of control and levels of hierarchy
    7. Chain of command
    8. Delegation
    9. Bureaucracy
    10. Centralised or de-centralised management?
    11. Matrix structure / Project teams
    12. Flexible structures
    13. The informal organisation
    14. Organisation of human resources
    15. Outsourcing &offshoring
  5. 2.2 Organisational structure - questions
    1. Organisational structure - self-test
    2. Formal and informal organisation - short answer questions
    3. Delegation and consultation - case study
    4. Organisation of human resources - short answer questions
    5. Telepresence robots handle business travel
    6. Microsoft awards multi-year outsourcing contracts to Infosys
    7. Delegation: the key to growth
    8. Get rid of the hierarchies
  6. 2.3 Communication - notes
    1. Communication
    2. Communication classification
    3. One-way and two-way communication
    4. Verbal / oral communication
    5. Non verbal communication
    6. Types of written communication
    7. Formal and informal communication
    8. Barriers to effective communication / noise
    9. Information and communication technology (ICT)
    10. Communication networks
  7. 2.3 Communication - questions
    1. Communication - short answer questions
    2. Communication - case study
    3. What is Wikileaks?
    4. How web video powers global innovation
  8. 2.4 Leadership and management - notes
    1. Leadership and management
    2. Leadership styles
    3. Trait and situation theory
    4. Tannenbaum and Schmidt's leadership model
    5. R. Blake and J. Mouton: The Managerial Grid
    6. Rensis Likert's four management styles (1967)
    7. Difference between leadership and management
    8. Key functions of management
    9. Henri Fayol - Functions of management
    10. Peter Drucker: Management by objectives (MbO)
    11. Charles Handy
    12. Exam tips
  9. 2.4 Leadership and management - questions
    1. The loneliness of management
    2. Genghis Khan style management
    3. Professionalizing Family Businesses
    4. Management by objectives
    5. Leadership styles - short answer questions
    6. Leadership and management styles - case study
  10. 2.5 Motivation - notes
    1. Motivation
    2. Motivational theories
    3. Content theories
    4. Mayo and McClelland
    5. Process theories of motivation
    6. Exam advice - motivation
    7. Motivation in practice
    8. Motivation in Practice: Financial motivation
    9. Motivation in practice: Non-financial motivation
    10. Team theory
    11. Additional forms of non-financial motivation
  11. 2.5 Motivation - questions
    1. Motivation theory - self-test
    2. Motivation & leadership styles - self-test
    3. Motivation and leadership - short answer questions
    4. Motivational theories
    5. Motivation - case study
    6. Happiness: the key to motivation?
    7. Financial bonuses
    8. Professional footballers gain higher wages from their talents
    9. Blackwell hands ownership to employees
    10. Motivated not to work?
    11. Motivation at M&S
    12. Job design - short answer questions
  12. 2.5 Motivation - simulations and activities
    1. DragIT - Build Maslow's hierarchy
    2. DragIT - Build a Herzberg diagram
    3. TryIT - Human resource management at Maze Green Yachts
  13. 2.6 Organisational and corporate cultures - notes (HL only)
    1. Organisational and corporate cultures
    2. Corporate / organisational culture
  14. 2.6 Organisational and corporate cultures - questions
    1. Having a clear cut vision for your business
  15. 2.7 Employer and employee relations - notes (HL only)
    1. Employer and employee relations
    2. Negotiations and collective bargaining
    3. Achieving individual and group objectives - employees
    4. Achieving individual and group objectives - employers
    5. Conflict
    6. Conflict resolution
  16. 2.7 Employer and employee relations - questions
    1. Employee and employer associations - case study 1
    2. Employee and employer associations - case study 2
    3. Honda dispute in China
    4. Conflict at the University of NSW, Australia
    5. Women bosses in Norway
    6. Age discrimination
  17. 2.8 Crisis management and contingency planning - notes
    1. Crisis management and contingency planning
  18. 2.8 Crisis management and contingency planning - questions
    1. NI firms urged to plan for swine flu
    2. When disaster strikes
    3. Contingency planning
  19. Printable version