Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
   1. Communication
   2. Communication classification
   3. One-way and two-way communication
   4. Verbal / oral communication
   5. Non verbal communication
   6. Types of written communication
   7. Formal and informal communication
   8. Barriers to effective communication / noise
   9. Information and communication technology (ICT)
   10. Communication networks
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Formal and informal communication

Within each of these types of communication, there may be many methods used. Internal communication may be either:

• Formal - this may be through email, memos, company reports, team meetings, letters, strategy documents and so on. These communications are processed through the formal organisation structure and are sanctioned by the organisation itself.
• Informal - this may be either verbal or non-verbal. It may be communicated through social / group gatherings, or perhaps, simply through the company 'gossip' or the company 'grapevine'. These channels are regarded as 'unofficial' as they are not established by the organisation.