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Formal and informal communication

grapevine2.pngWithin each of these types of communication, there may be many methods used. Internal communication may be either:

  • Formal - this may be through email, memos, company reports, team meetings, letters, strategy documents and so on. These communications are processed through the formal organisation structure and are sanctioned by the organisation itself.
  • Informal - this may be either verbal or non-verbal. It may be communicated through social / group gatherings, or perhaps, simply through the company 'gossip' or the company 'grapevine'. These channels are regarded as 'unofficial' as they are not established by the organisation.