Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
   1. Communication
   2. Communication classification
   3. One-way and two-way communication
   4. Verbal / oral communication
   5. Non verbal communication
   6. Types of written communication
   7. Formal and informal communication
   8. Barriers to effective communication / noise
   9. Information and communication technology (ICT)
   10. Communication networks
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Communication classification

Communication can be categorised in various ways. All communication is influenced by the message the sender and the receiver. For example, it may be:

• One-way or two-way
• Oral, written, visual or non-verbal
• Formal or informal
• Open or closed
• Vertical and/or horizontal

In practice much communication involves combinations of communication methods.