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2.3 Communication - notes


In previous sections we looked at human resource planning and organisational structure. We now move on to look at communication, examining how we can classify and identify communication within in an organisation and between organisations and their stakeholders.

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By the end of this section you should be able to:

  • Compare the ways in which communications take place, analyse communication failure and evaluate potential solutions to such failures
  • Prepare different forms of communication
  • Identify types of ICT and discuss the effect of new technologies on the effectiveness of communication between organisations and their stakeholders

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  • Explain how types of communication networks influence the effectiveness of communication