Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
   1. Communication
   2. Communication classification
   3. One-way and two-way communication
   4. Verbal / oral communication
   5. Non verbal communication
   6. Types of written communication
   7. Formal and informal communication
   8. Barriers to effective communication / noise
   9. Information and communication technology (ICT)
   10. Communication networks
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

2.3 Communication - notes

Introduction

In previous sections we looked at human resource planning and organisational structure. We now move on to look at communication, examining how we can classify and identify communication within in an organisation and between organisations and their stakeholders.

By the end of this section you should be able to:

• Compare the ways in which communications take place, analyse communication failure and evaluate potential solutions to such failures
• Prepare different forms of communication
• Identify types of ICT and discuss the effect of new technologies on the effectiveness of communication between organisations and their stakeholders

• Explain how types of communication networks influence the effectiveness of communication