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Indian turnover

Read the article Greying of India's call centres and then consider answers to the questions below.



Question 1

Describe how the 'staff turnover' rate is measured.

Question 2

Explain the factors causing the high turnover rates at Indian call centres.

Question 3

Examine the actions taken by the companies to try to reduce the high turnover rates. Suggest other measures they could adopt to reduce turnover rates.

Question 4

Identify the main costs to the call centres of the high labour turnover rates.