Human resources

Table of Contents

1. Topic pack - introduction
2. 2.1 Human Resource Planning - Notes
3. 2.1 Human resource planning - questions
   1. Human resources - self-test
   2. Supply of human resources - short answer questions
   3. Recruitment - short answer questions
   4. Training and development - short answer questions
   5. Hot desking: a hot topic?
   6. Are you a 'morning person'?
   7. Online job applications
   8. Labour shortages in the Oil and Gas Industry
   9. Japan May Limit Hiring of Temporary Workers
   10. Indian turnover
4. 2.2 Organisational structure - notes
5. 2.2 Organisational structure - questions
6. 2.3 Communication - notes
7. 2.3 Communication - questions
8. 2.4 Leadership and management - notes
9. 2.4 Leadership and management - questions
10. 2.5 Motivation - notes
11. 2.5 Motivation - questions
12. 2.5 Motivation - simulations and activities
13. 2.6 Organisational and corporate cultures - notes (HL only)
14. 2.6 Organisational and corporate cultures - questions
15. 2.7 Employer and employee relations - notes (HL only)
16. 2.7 Employer and employee relations - questions
17. 2.8 Crisis management and contingency planning - notes
18. 2.8 Crisis management and contingency planning - questions
19. Printable version

Indian turnover

Read the article Greying of India's call centres and then consider answers to the questions below.

Question 1

Describe how the 'staff turnover' rate is measured.

Question 2

Explain the factors causing the high turnover rates at Indian call centres.

Question 3

Examine the actions taken by the companies to try to reduce the high turnover rates. Suggest other measures they could adopt to reduce turnover rates.

Question 4

Identify the main costs to the call centres of the high labour turnover rates.