Business organisation and environment

Table of Contents

1. Topic pack - introduction
2. 1.1 Nature of business activity - notes
3. 1.1 Nature of business activity - questions
4. 1.2 Types of organisation - notes
5. 1.2 Types of organisation - questions
6. 1.3 Organisational objectives - notes
7. 1.3 Organisational objectives - questions
8. 1.4 Stakeholders - notes
9. 1.4 Stakeholders - questions
10. 1.5 External environment - notes
11. 1.5 External environment - questions
12. 1.5 External environment - simulations and activities
13. 1.6 Organisational planning tools - notes
14. 1.6 Growth and evolution - notes
15. 1.7 Growth and evolution - questions
16. 1.7 Growth and evolution - simulations and activities
17. 1.6 Change (HL only) - notes
18. 1.9 Globalisation - notes
19. 1.9 Globalisation - questions
20. Print View

1.4 Stakeholders - questions

Stakeholder Conflict and Resolution

The 2010 British Airways dispute is a good example of stakeholder conflict as all stakeholders were affected negatively. Look at the following articles for background detail:

• Crew to strike for seven days as British Airways withdraws peace offer
• BA cabin crew strike talks break down without agreement
• British Airways tries to start again

Questions:

1. Identify four stakeholders conflicts in this dispute
2. Explain 3 reasons why British Airways appears so determined to resist the strike action.
3. Analyse two potential short-run solutions to the dispute.
4. Using the identified conflicts and your possible short-term solutions, evaluate the extent to which the different outcomes satisfy the long-term needs of each stakeholder group and commercial needs of the business itself.