5.4 Quality assurance - notes
In previous sections, we looked at production methods, costs and revenues and break-even analysis. In this section we will examine quality assurance methods.
By the end of this section you should be able to:
- Analyse the move from traditional quality control methods to total quality management (TQM)
- Explain the role of Kaizen in quality improvement
- Evaluate different approaches to quality improvement
- Explain the role of local and national standards in assuring quality for consumers