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5.4 Quality assurance - notes

In previous sections, we looked at production methods, costs and revenues and break-even analysis. In this section we will examine quality assurance methods.

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By the end of this section you should be able to:

  • Analyse the move from traditional quality control methods to total quality management (TQM)

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  • Explain the role of Kaizen in quality improvement
  • Evaluate different approaches to quality improvement
  • Explain the role of local and national standards in assuring quality for consumers